Refund policy

Short version: if we got it wrong, we fix it. No argument, no receipt hunt.

At the window

If your order is wrong, tell us straight away and we will remake it. If you would rather not wait, we refund it to the card you paid with.

When online ordering opens

• Before we start cooking — cancel for a full refund, no questions.
• Once we have started — we cannot cancel it, because it is already carved. If it is wrong when you collect it, we remake it or refund it.
• If we sell out or have to move before you arrive, you are refunded automatically and we will message you.

Refunds go back to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

Catering

Catering is quoted individually and its cancellation terms are set out in the quote, not here.

Reaching us

Email hello@bearlindoner.com or call the number in the footer. A person answers.